Here are some frequently asked questions, if you need any further assistance, please get in touch with us and we will be happy to help.
Q. Do I need to cleanse my crystals when they arrive?
As your crystals have come a long way, we have already cleansed your crystals ready for you to use but it is always a good idea to cleanse your crystals incorporating your own energy into them.
Q. How do I cleanse my crystals?
Checkout our Cleansing Your Crystals page for some great ideas on how to cleanse your crystals.
Q. Can all crystals be washed in water?
Cleansing crystals with water is quite popular, but some crystals will literally dissolve or lose their shine when washed in water. It is best to try on a small part of the crystal if you want to wash them, but try to avoid any crystal that has 'ite' in it for example Selenite, Hematite, Pyrite, Celestite etc, but also Turquoise, Tangerine Quartz and Desert Rose.
Q. What payment options are available?
We offer payment via Visa, Mastercard, Apple Pay, Google Pay & AfterPay.
Q. My order hasn't arrived, what do I do?
If your order hasn't arrive after the expected delivery date, please check with your post office to see if the parcel has been sent there. If it still hasn't arrived, get in touch and we will look into this.
Q. Where do your crystals come from?
We source our crystals both globally and through local distributors here in Australia. The Crystals come from all over the world including in Australia.
Q. My order arrived damaged
As the crystals are extremely delegate, unfortunately even after all the packaging, sometimes the crystals may arrive damaged. Please get in touch with us and we will work through next steps to resolve your issue.
Q. Why don't my crystals look like the picture?
Even though we have taken all the photos in natural light of regular stocked items, crystals are a natural product and may include some variances in the colour or size and may have some imperfections. This brings character to your Crystals and we do our best to choose the best quality products.